The Cap is loose and the product Leaks
The cream feels great and I love the cool feeling of the applicator but the cap always falls off.
Even with the cap on, it leaks so when I open the product , the cream is in the cap. And you can stand it upright if you wanted to. you have to stand it withe applicator pointing down because the cap is the flat side.
I thought it would be a good item to travel with, but I have wasted half of it putting it in my luggage.
Please improve the cap and applicator leakage.
Response from Customer Service:
February 20, 2020
Hello,
We received your product review of the Lumière de Vie® Hommes Firming Eye Serum and wanted to reach out to you directly. We are glad to hear you are enjoying this great new eye treatment, but are sorry you have experienced challenges with the packaging. This product features an innovative cooling applicator tip for ultimate treatment potential at every use which makes the application method and storage of the package a bit different than a standard tube. Thank you for sharing your concerns with us regarding the packaging of this product. We will review these concerns when working through future product development to ensure the ease of use! We apologize again for any inconvenience and thank you again for taking the time to send us your honest feedback!
